Man Vs the BBC (another rant)

My iplayer desktop recently developed a fault due to adobe air updating without telling the BBC. It resulted in me losing all the programs I had downloaded. A lot of other people also experienced this. None of the solutions offered by the BBC worked. I looked around their site and found no solution. Because of this I was eventually taken to a page which said “did this answer your question”?  There were three options. Yes this did answer my question, no and I want to comment on how you can improve it and the third one was no, can you help me?

I mistakenly believed that if I clicked on the third one I would be able to get help in some way. I do not have a copy of the first message I sent to the BBC but the process was so gruelling, off-putting and apparently pointless that I decided to record all subsequent encounters with the system. I have just sent complaint number 11 and plan to continue until my issue is resolved. Here is my second message to the BBC.

On the off chance that somebody does read this, could you please search your conscience and devise a help system that helps people? This one seems specifically designed to prevent all but the most determined from getting a message through. It is not a help system, for it is not helpful. At the end of a very long journey it says we probably won’t read what you send us. Please read this and set up a way of actually helping users.

I would like to add that I will keep sending these messages until you make it easier to send these messages. It seems that at the moment you are doing everything possible to prevent users getting help.

About Not So Great Dictator

I make films featuring Lego and other assorted creatures and historical figures. If you do not think they are all funny, then I am afraid there is something wrong with you. Seek medical attention.
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12 Responses to Man Vs the BBC (another rant)

  1. Chris Jones says:

    Good luck with this – I foresee a ‘long haul’ akin to Ahab’s search for Moby Dick!

    • I should imagine I’ll get bored with it before my iplayer desktop ever works again. I am resigned to it not working but if I can make the BBC realise that that if they label something as help then it should provide help it will be worth it.

  2. Scritch says:

    yes! I had this problem. I thought it was my fault!
    But i’ve responded by downloading the programs via an external website.

  3. Helen Cherry says:

    I had a similar thing happen to me some years ago.. and fixed it myself but I’m damned if I can remember how which is no use to you at all!! I seem to remember I located the new file BBCi or adobe had decided the programmes would now go into and moved existing saved programme files into the new folder.. it was either that or I changed BBCi pathway back to the existing file.. I too got a generic email back from help!

    • Thanks for that. The BBC recommend deleting everything and starting from scratch. You lose all the programs you’ve downloaded basically. It doesn’t work anyway. 🙂

      • Helen Cherry says:

        Well I definitely didn’t do that I found them all in one folder and definitely watched them! Wish I could be of more help..
        I must just add that I have updated Adfobe Air several times since and it’s never happened again..

        Have a look under preferences in BBCi player to see where they are stored.. mine says under allow BBCiplayer desktop to manage where programmes are stored – C:\Users\Default\Videos I have NOT ticked the box to allow them BBCi desktop to manage it.

      • I found them all in one folder but the iplayer wouldn’t play them. Nor would media player although it would play the station idents from the cache.

  4. Helen Cherry says:

    Did you try chaning the pathway to point at that file? or try moving the files into the new file the pathway points to?

    • Yes, that was on the message boards. That was the first thing I tried. I have no explanation as to why everything everybody else has done which worked for them has simply refused to work for me. It is not beyond the realms of possibility that I have done something wrong myself. The BBC advice is to delete everything but their instructions are not correct.

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