When you use the “help” form supplied by the BBC you get an automated reply which says “Thank you for contacting BBC iPlayer. We cannot respond to every email we read, but do use all feedback to help improve the service”.
At this point I realised what I was up against. Notice it does not say they will actually read my email but that they cannot respond to every email they do read. I was however encouraged by the statement that they do use all feedback to improve the service. I thought they might not be aware of just how bad the service was so I decided to let them know.
There is no help. I need help and I was encouraged by this deceptive message below. Having not found the solution to my problem on your site I read this and thought, “that’s the very fellow for me”.
Here’s the message. Did this answer your question? No, can you help me?
I was misled by this statement into thinking I would get some help. I cannot think what led me to believe this. After clicking this link I then encountered a succession of barriers seemingly designed to prevent me from getting help. There are 6 obstacles to overcome before I get to the stage where I can send my plea for help into the void.
Here is my plea. The BBC iplayer does not work. I can neither stream, download nor view previously downloaded programs. As my issues are many I opted for the “other” tag when submitting my big fat complaint/desperate last ditch attempt at a solution.
After this I was sent a fuller response with a case number and everything. The fuller response contained information which is freely available on the iplayer site. As I had already read this information it was of no use to me. I was only contacting them because the information they supply on-line does not fix the problem.